FAQ

Our handcrafted furniture is made to order and is available exclusively to the trade.  We typically do not carry stock so while your furniture may take a little longer to receive, we think you’ll agree that it is worth the wait.

We have a wide range of furniture production capabilities for both indoor and outdoor pieces. Styles range from rattan and woven pieces to wood and metal furniture.  The natural materials we use are perfectly “imperfect” making each piece unique.  Some variations in color, texture, or grain can be expected.

Choose from our curated collections or let us help you build a custom look that is perfect for your next installation.

As part of our line, we also carry the iconic mid-century designs made by Modernica here in Los Angeles.

Fong Brothers sells only to the trade.  Our furniture is fully customizable and made to order.  Pricing is dependent on materials, finishes, and quantity ordered.  For a quotation, please contact our sales department or nearest showroom partner.

Lead-times can vary depending on materials and quantities. Typical lead-times to make and ship our furniture are as follows:

Teak items: 14-16 weeks from receipt of deposit and shop drawing approvals

Non-Teak items: 12-14 weeks from receipt of deposit and shop drawing approvals

All items ship from our Los Angeles warehouse unless otherwise noted.

Unless otherwise noted, fabric should be sent to our warehouse located at:

Fong Brothers Co.

5730 Alba Street

Los Angeles, CA 90058

Attn: Upholstery Dept.

Tel: 323-583-6481

Unless otherwise noted, all COM must be received at our Los Angeles warehouse within 6 weeks of placing your furniture order.

Fabric must be properly side marked.  The packing list should include:

• Purchasor/Job name
• Purchase Order #
• Item Side Mark
• Fabric Name/Color
• Yardage

Fong Brothers’ furniture is custom and made to order based on each customer’s specifications.  Once built, a product becomes a unique item for that particular order. As a result, it can be difficult to resell an item if the order is cancelled.

Delivered items cannot be returned unless related to a warranty issue.

Click here to view our complete Terms & Conditions.

Here is a breakdown of a typical order.

Purchase order

Email or fax your purchase order to your sales representative or to sales@fongbrotherscompany.com

Invoice for Deposit

Once we receive your purchase order, we will send you a deposit invoice as an acknowledgment of your order.  Please send payment for the 50% deposit as soon as possible.

Shop Drawings

Shop drawings for custom items will be started as soon as we receive your purchase order.  A simple sketch may be provided for customer approval prior to making the final shop drawings.  Please review and return shop drawings with your signed approval as soon as possible as production cannot begin until these are received along with your deposit.

Finish Selection

Finish strike offs will be provided for your approval, when applicable.  All finish selections must be approved in writing.

Deposit Received

Once the deposit is received, materials will be procured and production will be scheduled with our factory.

Production

We will work closely with our factory to build each piece to your specifications.

COM

COM, if required, should be ordered from your fabric vendor as soon as you order your furniture.  COM lead-times often exceed our furniture lead-times.  Unless otherwise noted, all COM must be received at our Los Angeles warehouse within 6 weeks of placing your furniture order.  Late receipt of COM may delay completion of your furniture.

Third party hardware or materials

If any hardware or materials are to be provided by others, please ask your sales representative about timing and where to send.  Hardware often has long lead-times and should be ordered as soon as possible.

Order completion

After production of your furniture frames, items will be go through one last round of quality control, cushions will be upholstered, hardware will be attached, and items will be securely boxed or crated for transit to the end destination.

Invoice for Balance

As your order nears completion, we will provide an invoice for any unpaid balance, sales tax, or shipping charges.

Shipping

Once the balance payment is received, your order will be scheduled for pick and and delivery. We will work with your preferred carrier or choose one for you.