Here is a breakdown of a typical order.
Email or fax your purchase order to your sales representative or to firstname.lastname@example.org
Invoice for Deposit
Once we receive your purchase order, we will send you a deposit invoice as an acknowledgment of your order. Please send payment for the 50% deposit as soon as possible.
Shop drawings for custom items will be started as soon as we receive your purchase order. A simple sketch may be provided for customer approval prior to making the final shop drawings. Please review and return shop drawings with your signed approval as soon as possible as production cannot begin until these are received along with your deposit.
Finish strike offs will be provided for your approval, when applicable. All finish selections must be approved in writing.
Once the deposit is received, materials will be procured and production will be scheduled with our factory.
We will work closely with our factory to build each piece to your specifications.
COM, if required, should be ordered from your fabric vendor as soon as you order your furniture. COM lead-times often exceed our furniture lead-times. Unless otherwise noted, all COM must be received at our Los Angeles warehouse within 6 weeks of placing your furniture order. Late receipt of COM may delay completion of your furniture.
Third party hardware or materials
If any hardware or materials are to be provided by others, please ask your sales representative about timing and where to send. Hardware often has long lead-times and should be ordered as soon as possible.
After production of your furniture frames, items will be go through one last round of quality control, cushions will be upholstered, hardware will be attached, and items will be securely boxed or crated for transit to the end destination.
Invoice for Balance
As your order nears completion, we will provide an invoice for any unpaid balance, sales tax, or shipping charges.
Once the balance payment is received, your order will be scheduled for pick and and delivery. We will work with your preferred carrier or choose one for you.